Tag Archives: customer service

My Journey – John

My name is John S. I work in Store 209, our Milltown, NJ location. I’ve worked with the company for a year and 3 months so far. Before Blinds To Go, I worked at Radioshack for 2 years. There I was a sales associate. Realizing I didn’t want to stay there I started looking for something new, and I came across BTG on CareerBuilder.com. I did a little looking into the company and liked what I saw, so I applied. I got a call back, had a store visit, and after learning more decided I’d give it a shot. I didn’t attend college so the thing that I admired most is that I have the opportunity to really start a career here without needing a college education.

I started [Blinds To Go] University the last week of October 2014. That’s where I got my first feedback. I was told that I seemed nervous and unsure of myself when talking to customers and in a role play. At the time it seemed like a lack of confidence, so that became my first hurdle to overcome when I got to my first store in Lakewood, NJ. It was a struggle in the beginning because I didn’t really understand what I had to do to overcome it. I was told by my team to really just try and talk like I was 100% sure in what I was saying, and if I was unsure of something or didn’t have an answer not to show it but rather just calmly double check with team members or just think it through completely. Later it became clear that it was really that I was being fast. Now, being fast was something I struggled with for months, and it’s still something I have to keep in check. With the help of my team though, and through their feedback, I’ve made strides with slowing down.

Now my focus has shifted to being more direct. It’s something I’ve started very recently, and my first thing I want to accomplish is just simplifying things for customers and in conversations with my team. Naturally I’m a very technical person, and being detail oriented is good, but I need to be more to the point and less drawn out in how I say or explain things. I don’t expect it to take too long seeing as being direct coincides a lot with slowing down, so I hope to be at a point where I can switch focus to something new soon.

That sums it up for my growth so far. Now I’m on to bigger and better things with BTG.

Perception

By Ashley

Perception is a concept that has always been at the forefront of my mind. I wish it wasn’t, but it has been a nagging constant in my head. I have struggled throughout life, worrying about what people thought of me. I want to be liked. In the past, it has caused me to be shy, and I have refrained from saying things I should have or speaking my mind.

A Day In Life as a Management Trainee

By Mina

 

Sign In.

Put bags away and quickly sipping my cup of tea.

 Go to the back room and start scanning out the boxes as the other Management Trainees (MT) start putting boxes away in their bins.

Once done, print out the list and check it twice. Make sure there are no extra boxes left over.

Help out fellow MTs with returned merchandise to make sure the blinds were correctly fixed. Everything is fine and in working order. Yay!

 10 AM. It’s show time.

“Good morning. Do you need any help?”

My Journey

By Rhiannon Hornick

I began my journey with BTG in January of 2006. In finding out the training was an all expensed paid trip to Montreal, Qc. I knew this company was different than most!

Business on Paper and Business in Actuality

By Bryan Morris

As a student enrolled in the Pamplin College of Business at Virginia Tech, I am earning a great education in the world of business. I am learning all the terminology and financial components that those working in the field of business should and need to know. I feel extremely more knowledgable than I did a few years ago, but that doesn’t mean everything I learn in school is going to equate to what I do in the real world.