The Informal Advantage

By: Bryan Morris

When I first started working at Blinds To Go, I didn’t think I was going to make it. The first day of work felt like the worst day of my life. I felt out of place and could not foresee myself ever being comfortable being on the sales floor and interacting with customers for 8+ hours. You see, I am on the quiet side of the personality spectrum. For some reason I thought because of this fact I would not be able to be a good salesperson (which as it would later turn out, couldn’t be further than the truth). One of the biggest things I came away with from working at Blinds To Go was a better understanding of the art of conversation.

Cameo-White-paneltrack-2-300x200[1]

I’ll be honest– I am not one for small talk. I am the type of person that likes to cut to the chase. After my first week my manager said one of the things I had to work on was being less business-like. My initial thought was, “Well this is a business; how else am I supposed to act?” I quickly learned that, while most people came into Blinds To Go with the intention to buy window treatments, customers didn’t want a black and white experience– they wanted to be wined and dined.

 

It was very difficult for me at first to incorporate small talk when working with customers. I am sure it seems easy enough for most people to do, but for me it wasn’t something that came naturally. Every time I worked with someone I had to be consciously aware of times I could add more to the conversation. I learned that such simple topics as the weather and plans for the weekend went a long way; most of the time customers would venture into other topics of discussion which made my job a lot easier. All I had to do was be a good listener, which is something I was already an expert at.

 

I would say three weeks into working at Blinds To Go I hit my stride– coming into work didn’t feel like receiving a death sentence. Not only was I talking to customers with ease, but I also found that I enjoyed talking to them as well. I developed a sort of swagger, if you will. I got into a rhythm when working with customers: the small talk, the attentive listening, and the closing of the sale became effortless. Don’t get me wrong; I didn’t make a sale with every person I worked with (wouldn’t that be great!), but I did have the mindset that every person that walked through the door was an opportunity to meet a new person and help them out.

 

Sales are all about the relationships you make and maintain. To my surprise I found that in the six short weeks I worked at the Carle Place store, there were customers that came in looking for me. I am not too big on sentimentality, but I do believe my fondest memories of working at Blinds To Go were when customers left delighted with their purchase.

 

I can honestly say I helped people attain a sense of home in their houses or apartments which is truly an amazing feeling.

 

 

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Fill out this field
Fill out this field
Please enter a valid email address.

 

“BUILDING A GREAT COMPANY …ONE PERSON AT A TIME”

Blinds To Go wants to help you become successful! That’s why we have our award winning management training programs, to teach you valuable skills that will help you learn and grow as an individual and in a team.

THE PURPOSE OF THIS BLOG IS TO DISCUSS ALL THINGS CAREER RELATED WITHIN BLINDS TO GO. OUR EMPLOYEES WILL GIVE THEIR EXPERIENCES TO DATE, ALONG WITH SHARING HOW YOU CAN ALSO BECOME PART OF A WINNING TEAM.

 

Recent Posts

The atmosphere at Blinds To Go is completely different than my previous job. Before I worked at a large grocery…
My name is Mark. I have been an Interim Manager here at Blinds to Go for about four months and…
When I started at Blinds to Go a little less than a year ago, the importance of feedback in regards to…

 

Menu